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Shipping Policy

Effective Date: May 6, 2025

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At Blue Moon Collectibles, we are committed to delivering your orders promptly and efficiently. This Shipping Policy outlines our shipping practices, including processing times, delivery options, and related information. All sales are final no returns will be accepted.

1. Store Location & Hours

  • Address: Rruga Jul Variboba nr.27, Tirane, 1000

  • Store Hours:
    Monday to Sunday: 11:00 AM – 7:00 PM​

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2. Order Processing

  • Processing Time: Orders are processed within 1–2 business days 

  • Order Confirmation: You will receive an email confirmation once your order has been placed.

  • Shipping Notification: A notification with tracking information will be sent when your order is dispatched.

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3. Shipping Methods and Delivery Times

We offer the following shipping options:

  • Standard Shipping (Domestic - Albania):

    • Delivery Time: 2–4 business days

    • Cost: €3.00 flat rate

  • Express Shipping (Domestic - Albania):

    • Delivery Time: 1–2 business days

    • Cost: €6.00 flat rate

  • International Shipping:

    • Delivery Time: 7–14 business days, depending on destination

    • Cost: Calculated at checkout based on destination and weight

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Please note that delivery times are estimates and may vary due to factors beyond our control, such as customs processing or carrier delays.

4. Local Pickup

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Customers in Tirana have the option to pick up their orders from our store:

  • Pickup Location:
    near the Pyramid of Tirana, Tirana, Albania

  • Pickup Hours:
    Monday to Sunday: 11:00 AM – 7:00 PM

  • Notification: You will receive an email when your order is ready for pickup.

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5. Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your package through the carrier's website.

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6. Shipping Restrictions

Due to international regulations and carrier limitations, we are currently unable to ship to the following countries:

This list is subject to change based on international shipping regulations and carrier policies. For the most up-to-date information, please contact us directly.

7. Customs, Duties, and Taxes

For international orders:

  • Customs Fees: Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.

  • Regulations: Please check with your country's customs office to determine what these additional costs will be prior to purchasing.

In Albania, imports valued over €22 may be subject to VAT at 20% and applicable duties.

8. Damaged or Lost Items

  • Damaged Packages: If your package arrives damaged, please contact us within 48 hours with photos of the damage.

  • Lost Packages: If you have not received your package within the estimated delivery time, please contact us for assistance.

9. Changes to This Policy

We may update this Shipping Policy from time to time. Changes will be posted on this page with an updated effective date.

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